Return Policy

Effective Date: April 17, 2025

At www.gadgetstro.com, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied, our Return Policy is designed to be transparent, fair, and customer-friendly.

1. Eligibility for Returns

You may be eligible for a return under the following conditions:

  • Manufacturing Defects: If you receive a product with a manufacturing defect, please contact us within 7 days of receiving the item.​

  • Incorrect or Missing Items: If you receive an incorrect item or if an item is missing from your order, please notify us immediately upon receipt.​

  • Damaged Products: If the product is damaged during delivery, please report the issue within 24 hours of receiving the item.​

  • Product Not as Described: If the product does not match the description or images on our website, please inform us within 7 days of receiving the item.​

2. Return Process

To initiate a return:

  1. Contact Us: Reach out to our customer support team at info@gadgetstro.com within the specified time frame. Provide your order number, details of the issue, and any supporting evidence (e.g., photos or videos).​

  2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.​

  3. Return Shipping: Securely package the item in its original packaging, including all accessories, manuals, and any promotional items. The RA number should be clearly visible on the return package.​

  4. Inspection and Processing: Once we receive the returned item, our team will inspect it to verify the issue. If the return is approved, we will process a refund or replacement, depending on your preference and product availability.

3. Refunds

  • Processing Time: Refunds will be processed to your original method of payment within 14 business days after we receive and inspect the returned item.​

  • Non-Refundable Items: Certain items are non-refundable.

    • Gift cards.​

    • Downloadable software products.​

    • Items marked as “Final Sale”.​

    • Personalized or customized products.​

4. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact us within 7 days of receiving the item. Exchanges are subject to product availability.​

5. Shipping Costs

  • Return Shipping: If the return is due to our error (e.g., defective product, incorrect item), we will cover the return shipping costsCustomer-Initiated Returns: If you are returning an item for reasons other than our error (e.g., change of mind), you will be responsible for the return shipping costs.​

6. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team:

  • Email: info@gadgetstro.com​

  • Phone: +8801787288156‬​

  • Address: Gazipur, Dhaka, Bangladesh​

Thank you for choosing Gadgetstro. We are committed to providing you with high-quality products and excellent customer service.